{"chatWidget":{"display":{"mobile":"true","desktop":"true","after":"0","pages":["article","collection","home","product","page","checkout","cart","searchresults"]},"position":{"mobile":"right","desktop":"right"},"offset":{"mobile":"20","desktop":"20"},"greeting":{"enable":"false","message":"Hi there! How can we help you? Tap here to start chat with us","after":"3","sound":"false"},"button":{"icon":"1","isWithText":"false","text":"Chat with us","isRounded":"true","background":"#21b358","color":"#ffffff"},"box":{"theme":"1","header":{"gradient":"true","background":["#075e54","#25d366"]},"footer":{"powerBY":false}},"tab":{"faq":{"enable":"true","heading":"FAQ","box":{"heading":"FAQ","subHeading":"How can we help?"},"searchHolder":"How can we help?","question":[{"question":"What is the status of my order?","answer":"<p>Once you have placed your order, we will send you a confirmation email to track the status of your order.<br\/><br\/>Once your order is shipped we will send you another email along with the link to track your order.<br\/><br\/>Or, you can track the status of your order from your \"order history\" section on your account page on the website.<\/p>","enable":"false"},{"question":"Can I change my order?","answer":"<p>We can only change orders that have not been processed for shipping yet.<br\/><br\/>To make changes to your order, please reach out to support by submitting your request via \"contact us\" form.<\/p>","enable":"false"},{"question":"Which type of oil should I get?","answer":"<p>Our collection of essential oils offers versatility to suit any type of aroma diffuser.<br \/><br \/><strong>Diffuser Essential Oil<\/strong> is our water-based essential oil. They are used with aroma diffusers that require water to operate. Example, <span style=\"text-decoration: underline;\">humidifiers and water air purifiers<\/span>.<br \/>Usually you have to fill these devices with water before adding essential oil into the water.<br \/><br \/><strong>Aroma Reed Refill<\/strong> is for reed diffusers. You can choose to reuse your favourite design of reed diffuser by simply refilling them. We recommend to change\u00a0a set of new\u00a0reedsticks each time you refill your reed diffuser.<br \/><br \/><strong>Pure Essential Oil<\/strong> is an oil-based essential oil and are usually used with aroma diffusers that DO NOT require water to operate. Examples of such diffusers are, aroma nebulizers, electric burners, candle burners, etc.<\/p>","enable":"true"},{"question":"I prefer the type of device with mist coming out. Which one is it?","answer":"<div>Ultrasonic humidifiers are the type of aroma diffusers that produces mist. Water is required for the aroma diffuser to work.\u00a0An ultrasonic humidifier is an efficient device used in many households to moisturise the air. It works by converting water into a fine mist or vapour utilizing ultrasonic vibrations so as to disperse it into the atmosphere.<br \/>The humidifier releases moisture into the air and helps improve air quality and alleviate dryness.<\/div>","enable":"true"}]},"whatsapp":{"enable":"true","heading":"Hi there","box":{"heading":"Hi there","subHeading":"Chat with us on WhatsApp."},"contactChat":"false","contactChatText":"Hello! I'm {{NAME}} from the {{ROLE}}.","multipleContact":"true","contacts":[{"icon":"6","iconType":"pre-default","name":"Kirona Scent","role":"Sales Assistant","number":"6592711916","available":"auto","availableTimezone":"UTC"}],"available":{"type":"auto","timezone":"UTC","start":"0:0","end":"0:0"},"shareMessage":{"text":"I have a few questions. Can you help?","isUrl":"false","placeholder":"Send a message\u2026"}},"contactUs":{"enable":"false","heading":"Contact Us","box":{"heading":"Contact Us","subHeading":"What question do you have?"},"field":{"name":{"text":"Name","type":"required"},"email":{"text":"Email","type":"required"},"phone":{"enable":"false","text":"Phone","type":"optional"},"question":{"text":"Question","type":"required"},"captcha":"true","captchaNote":"To verify that you are not a robot","buttonText":"Submit"},"receive":""},"trackOrder":{"enable":"false","heading":"Track Order","box":{"heading":"Track Order","subHeading":"Track your placed order location"},"field":{"orderNumber":{"text":"Order Number","type":"required"},"email":{"text":"Email","type":"required"},"mobileNumber":{"text":"Mobile Number","type":"optional"},"buttonText":"Track"},"errorMessages":{"orderNotFound":"Order not found","paramaterMissing":"Request paramater is missing or invalid","requestInvalid":"Something went wrong please try again later"}}},"tabsOrder":["whatsapp","faq","contactUs","trackOrder"]}}