Terms & Conditions
Terms and conditions
Welcome to Kirona Scent! Thanks for visiting our website. We are dedicated to make your shopping experience with us as simple and enjoyable as much as possible. These terms and conditions (the "T&Cs") apply to www.kironascent.com (the "Site") and frame the terms and conditions on which we supply products and services to you. Please read through the T&Cs prior to using the Site. By using the Site, you have acknowledged, understood, and agree to adhere to the T&Cs.
More on us
We are KIRONA LLP (“we”, “us”, “Kirona Scent”), a Singapore registered company. Our company registration number is T16LL1204H and our registered office is at LINK@AMK, 3 Ang Mo Kio Street 62 Singapore 569139.
You can contact us by writing to us at sales@kironascent.com
Entering and using the site
By entering and/or use of the Site, you pledge that:
- all information you provide on the Site is true and up-to-date;
- you are 18 years old and above to enter and/or use the Site; and
- you will not copy and or distribute any part of the Site in any medium without Kirona Scent’s Prior written authorization.
You shall be solely responsible for entering and/or use of the Site and its material herein.
LINKS TO THIRD PARTY SITES
Third party websites that are unrelated with or owned, operated, by Kirona Scent may be included in The Site. This includes third party payment system providers. You acknowledge and agree that Kirona Scent is not responsible for the content, terms and conditions, or practices of such third party websites or the companies that own them. You relieve Kirona Scent from any and all liability arising from you entering and using any third party website.
Intellectual Property Rights
Any materials from the Site may not be copied, reproduced, modified, republished, uploaded, posted, transmitted, distributed in any form or by any means, or otherwise exploited for any commercial purpose without Kirona Scent’s prior written authorization. You are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.
ORDERS & PAYMENTS
Complete and submit the order form on the Site to place an order with us. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.
We reserve the right to accept or decline any and all orders or requests received from or through the Site in our sole and absolute discretion. We acknowledge and accept your order once a confirmation email is sent to your email address provided by you to us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these T&Cs (an "Order"). Upon accepting your order, we will assign an order number to your Order. Please tell us the order number whenever you contact us regarding your Order.
We will inform you if we are unable to process your order. This might be because;
- the product is out of stock
- of unexpected limits on our resources that we could not reasonably plan
- a credit check we have obtained for you does not meet our minimum requirements
- we have identified an error in the price or description of the product
- we are unable to meet a delivery deadline you stated
The price of the Product listed for sale indicated on the Site is payable by you for the Product at the time your order is transmitted to us through the Site, and any applicable taxes. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any Product at any time without giving any reason or prior notice. Please complete payment within two hours from the time your order was placed. All unpaid orders after this payment time-frame will be automatically cancelled. In the event that any Product has been mispriced on the Site, we reserve the right to terminate the Order and notify you of such termination, regardless of whether or not the products have been dispatched or are in transit and whether payment has been charged to you.
We accept MasterCard, Visa, Amex.
Product Description, Warranties and Defects
We try to be as accurate as reasonably possible in our descriptions of products for sale through the Site. However, our products may vary slightly from their pictures due to lighting conditions, variances in computer screen calibration. We always try to achieve that screen colours are true to life as much as possible. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.
If you believe you have received a defective item, email us at sales@kironascent.com with your order number, and a photograph of the defect.
Cosmetic damages such as cracks, chipped offs, scratches, dropping of paints, have to be make known to us through email within 2 days upon receiving your items. It is to our sole and absolute discretion to accept or reject such requests. Defective items must reach us within 10 days upon accepting of your request. Items must be unused, and with its box and packaging still intact.
We provide 6 months warranty for defective items that are not working as reasonably as it is supposed to be. Items must not have any cosmetic damages and contact with water in the electrical parts.
All defective items are to reach us within 10 days upon acceptance of your request. If the replacement piece is no longer in-stock, a refund will be issued generally within 14 days from the day we received the returned Product.
You are responsible for all types of costs incurred to send the defective items back to us.
Incorrect Items
If you believe you have received the wrong item, email us at sales@kironascent.com with your order number, and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items must be unused, and with its box and packaging still intact. If the correct item is no longer in-stock, a refund will be issued instead.
The cost of delivery of your Order will be displayed to you on our Site. Our lead time, additional costs, standard delivery costs are stated on our Delivery Terms page.
If delivery of your Product is delayed, we will inform you accordingly and the Product will be dispatched after it becomes available. The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any delay in delivery howsoever caused.
Failed Delivery
We'll be in touch via email or through the contact details you have provided us with in the event of a failed delivery attempt. However please note that, without prejudice to any other right or remedy available to us, we may charge you for storage costs and any further delivery costs, or terminate your Order if you repeatedly fail to take delivery of the Product.
Bounced parcels that are unclaimed after 6 months will be deemed as Kirona Scent’s property and no compensation will be offered as sufficient response time has been given.
Termination
We may terminate the Order at any time by writing to you if:
- You do not make payment to us when it is due;
- You do not, within a reasonable time of us asking for it, provide us with information necessary for us to provide you with the Product (e.g. delivery address);
- You do not, within a reasonable time, allow us to deliver the Product to you;
- If we terminate the Order in the situations set out above, we will refund any money you have paid in advance for Products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract.
Personal Data
We may collect, use and disclose personal data that you provide to us to supply the Product to you, process your payment for the Product, to send you newsletters if you have registered for our mailing list, and other specified purposes. Please see our Privacy Policy here for more information.
Updates
We may alter any content or material on the Site at any time. Any of the content or material on the Site may be out-dated at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.
If we decide to change our T&Cs for the Site, we will post the revised T&Cs here and, if appropriate, notify you by email. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted.
These T&Cs incorporate our Privacy Policy as may be updated from time to time at www.kironascent.com/privacypolicy. If you have any questions about our T&Cs or Privacy Policy, please contact us at sales@kironascent.com (for enquiries about our T&Cs and Privacy Policy.